General
Currently, our products come in four sizes: Small, Medium, Large and XLarge. You can find size guides for both of our products, The Upland dress shirt and The Staple t-shirt here.
Our products are slim fit and run slightly smaller. If you are between sizes, we recommend that you go with the larger size. Don't worry if you change your mind afterwards - we offer free returns and exchanges!
Shipping
When we shipped your order, you should have received a shipping email update. In that email, you can find your USPS tracking number, which can be used at USPS' website to track your order.
We ship via USPS Ground Priority Mail. After we've shipped your order, you can expect to receive it in 7-10 days.
Prior to shipping, if you would like to cancel or change your order, please reach out to us with your order number as soon as possible at returns@wallandwrenn.com.
After your order has shipped, we will try our best to cancel shipping from our end but cannot make any guarantees. Fortunately, though, we offer free returns within 60 days. After receiving your order, you can start a return here .
Returns & Exchanges
Our aim is to help you be your best for the everyday moments that matter. We back that up with our return policy. If you aren't happy with your purchase we're happy to cover shipping and offer you an exchange for equal value or a full refund within 60 days.
While we hope you'll never need to return any of our items, we'll try our best to make your exchange or refund as easy, smooth and transparent as possible.
Click here to start a return.
Exact terms include:
1. Full exchanges or refunds apply to items within 60 days of purchase with an original receipt
2. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached
3. Eligibility for full exchange or refund contingent upon Wall & Wrenn's verification of product condition
4. All refunds are credited back to purchaser's original form of payment.
For specific questions or concerns, please reach out to us directly at returns@wallandwrenn.com.
Once we receive your items and confirm the return, we'll process your refund within 2-3 business days. Please note that it may take a couple more days after processing for the refund to post to your account and that refunds are made to the original payment method.
For specific questions or concerns, please reach out to us directly at returns@wallandwrenn.com.
To exchange an item, start here and follow the step-by-step process, selecting the item, size and color you'd like to exchange your item for.
After submitting your request for an exchange, we'll review and email you a free return shipping label. Please print out the return shipping label, safely pack up the items you'd like to return, along with original packing slip, and securely attach the return shipping label on to the package and bring it to a USPS store or location for drop-off.
After receiving and approving your return, we'll send you your exchanged item as soon as possible. Please allow 7-10 days to receive your exchanged item after we've received and approved of the returned item.
For specific questions or concerns, please reach out to us directly at returns@wallandwrenn.com.
If you've received a damage or defective item, please reach out to us at help@wallandwrenn.com as soon as possible and we'll try our best to make it up to you!
5-Year Durability Guarantee
We’re proud that our products are purposefully crafted for long-lasting durability and structure. We design them to provide you with years of comfort and minimalist style. In the event of structural compromise or significant aging and degradation from normal wear and usage, let us know and we'll repair or replace your products.
Within 5 years of purchase date, our guarantee covers issues that arise from normal wear and tear, including tears, rips, loose seams, color fade and texture deterioration. Damage from misuse or reasons otherwise specified, is not covered under our guarantee. This includes pilling from contact with rough surfaces and damage due to improper care.
Within 5 years of purchase date, our guarantee covers issues that arise from normal wear and tear, including tears, rips, loose seams, color fade and texture deterioration. Damage from misuse or reasons otherwise specified, is not covered under our guarantee. This includes pilling from contact with rough surfaces and damage due to improper care.
To begin the exchange or repair process, please email us at returns@wallandwrenn.com with the following information:
- Order number
- Description of damage and cause (Please be as detailed as possible)
- As many detailed photos of damage, if possible
Additional Notes:
Shipping Costs: Please note that you are responsible for paying postage costs for returning or exchanging goods to us after 60 days. If our examination of your claim determines that our product is faulty and that you are eligible for exchange or repair under our Durability Guarantee, we’ll issue you store credit for the return postage amount.
Product Assessment: After verifying your order and determining the cause of damage, we maintain the right to refuse exchange or repair if we find that it’s not covered under our Durability Guarantee. In which case, we will ship your original order back to you.
Exchange and Repair: We maintain the right to choose whether to exchange or repair your returned products.